Frequently Asked Questions

Placing an order at chuys is simple and convenient. You have three easy options:

• Order online through our Contact page — fill out the order form and our team will confirm your order.
• Call us directly at +1 205-977-4224 to place your order by phone.
• Visit us in person at 216 Summit Blvd Ste 135, Birmingham, AL 35243.

We recommend calling ahead for large orders to ensure everything is ready on time.

Yes, you can modify or cancel your order as long as it has not yet entered preparation. Please contact us as soon as possible at +1 205-977-4224 or email [email protected] with your order details. Once food preparation has started, modifications may be limited. We do our best to accommodate changes within reason.

We accept a wide range of payment methods for your convenience:

• All major credit and debit cards (Visa, Mastercard, American Express)
• Cash payments at our location
• Mobile payments (Apple Pay, Google Pay) at the register
• Online payments through our secure checkout portal

If you have questions about a specific payment method, please contact us.

The chuy's menu is celebrated for its bold, authentic flavors and generous portions. We are best known for:

• Signature Tex-Mex dishes made with fresh, quality ingredients
• Hand-crafted sauces and salsas prepared in-house daily
• Fresh-made tortillas served warm
• Iconic green chile dishes with a unique flavor profile
• Our famous Boom Boom sauce and house-made queso

Visit our full menu page to explore everything we offer.

Absolutely. At chuys, we prioritize fresh, high-quality ingredients in every dish. We source produce and proteins from trusted local and regional suppliers wherever possible. Our sauces, salsas, and tortillas are made fresh in-house daily — never from a can or pre-packaged. Freshness is a core part of the chuys experience, and it shows in every bite.

Yes! We regularly feature seasonal specials and limited-time offerings that highlight the best ingredients of each season. Check our Promotions page for current featured items and special deals. You can also follow us on social media or sign up for our newsletter to be the first to know about new additions to the menu.

Nutritional information is available for our core menu items. You can find general calorie and ingredient information on our menu page. For detailed allergen and nutritional breakdowns, please contact us directly at [email protected] or speak with our staff when you visit. We are happy to help you make informed choices.

Yes, we offer delivery to select areas around our Birmingham, AL location. Delivery availability and minimum order amounts may vary depending on your address. To confirm delivery to your area and get an estimated delivery time, please contact us or call +1 205-977-4224. We aim to deliver your order fresh and fast.

Most pickup orders are ready within 15–25 minutes depending on order size and current kitchen volume. When you place your order, we will provide an estimated pickup time. For large or catering orders, we recommend placing your order at least 24 hours in advance to guarantee availability and freshness. You can pick up your order at 216 Summit Blvd Ste 135, Birmingham, AL 35243.

Our standard business hours are:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

Hours may vary on public holidays. We recommend checking our Contact page or calling ahead on holidays.

Yes! We are proud to offer a variety of vegetarian and vegan-friendly menu items. From fresh veggie bowls and bean-based dishes to plant-based protein options, there is something delicious for every dietary preference. Our menu clearly marks vegetarian and vegan items. Check our menu page or ask our staff for recommendations tailored to your needs.

Your safety is our top priority. We take food allergies very seriously at chuys. Please inform our staff of any allergies when you order — we will do our best to accommodate your needs and avoid cross-contamination. However, please note that our kitchen handles common allergens including gluten, dairy, nuts, shellfish, and eggs. For severe allergies, we strongly recommend speaking with our team directly at +1 205-977-4224 before placing your order.

Yes! Chuys offers catering for events of all sizes — from small office lunches to large parties, corporate events, and celebrations. Our catering packages are customizable and include a wide selection from our menu. Contact us at [email protected] or call +1 205-977-4224 to discuss your event and receive a custom quote.

We recommend booking catering at least 48–72 hours in advance for small to medium events (under 50 people). For large events (50+ guests) or custom menu requests, we suggest booking 5–7 days in advance to ensure we can source all ingredients and prepare everything to our quality standards. Weekend and holiday bookings fill up quickly, so book early to secure your preferred date and time.

Absolutely. We understand that every event is unique, and we are happy to work with you to create a custom catering menu. Whether you need specific dietary accommodations, themed dishes, or a particular portion size, our team will collaborate with you to build the perfect spread. Contact us today to start planning your custom catering package.