Terms of Service

Effective Date: July 5, 2026  |  Last Updated: July 5, 2026

1. Acceptance of Terms

Welcome to Chuy's ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") govern your access to and use of the website located at newchuys.click (the "Website") and all related services, content, features, and functionality offered by Chuy's (collectively, the "Services").

By visiting our Website, placing an order, creating an account, subscribing to our newsletter, or otherwise engaging with our Services, you ("User," "Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you and Chuy's under the laws of the United States. If you are using our Services on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" shall refer to that entity.

You must be at least eighteen (18) years of age to use our Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old. If you are a minor, you may only use our Services under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Chuy's is a food service business operating in the United States. Through our Website at newchuys.click, we offer the following services:

• Online Menu Browsing: Users may browse our complete menu offerings, including food and beverage items, pricing, ingredients, allergen information, and nutritional details where available.
• Online Ordering: Users may place orders for food and beverages for pickup, delivery, or dine-in reservation through our Website or integrated third-party platforms.
• Catering Services: We offer catering packages for events, corporate functions, and special occasions. Details, pricing, and availability may vary based on location and order size.
• Reservation Services: Users may request or book reservations for dining at our locations through the Website.
• Loyalty and Rewards Programs: We may offer loyalty programs, promotional offers, coupons, and reward points to registered users, subject to separate terms and conditions.
• Gift Cards: Users may purchase and redeem digital or physical gift cards through our Website, subject to applicable terms.
• Customer Support: Our team is available to assist with orders, complaints, inquiries, and feedback through our contact channels.
• Newsletter and Communications: With your consent, we may send promotional emails, updates, special offers, and other marketing communications.

We reserve the right to modify, suspend, expand, or discontinue any aspect of our Services at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Availability of certain menu items, features, and services may vary by location, season, and time. We do not guarantee that all items listed on our Website will be available at all times.

3. User Accounts and Registration

Certain features of our Website may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate and current.
• Maintain the confidentiality of your account password and restrict access to your account.
• Accept responsibility for all activities that occur under your account credentials.
• Notify us immediately at [email protected] of any unauthorized access to or use of your account.

We reserve the right to refuse registration, cancel accounts, or remove or edit content at our sole discretion, including if we believe that your conduct violates these Terms or is harmful to our interests, other users, or third parties.

You may not transfer your account to any other person or entity. You are entirely responsible for all activities that occur under your account. We are not liable for any loss or damage resulting from your failure to maintain the security of your account credentials.

4. User Obligations and Prohibited Activities

By using our Website and Services, you agree to use them only for lawful purposes and in a manner consistent with these Terms. You agree to comply with all applicable federal, state, and local laws and regulations of the United States.

4.1 User Obligations

You agree to:

• Provide truthful, accurate, and complete information in all interactions with us, including when placing orders or making reservations.
• Pay all charges incurred by you or anyone using your account at the prices in effect when such charges are incurred.
• Use the Services only for your personal, non-commercial purposes unless expressly authorized in writing by us.
• Respect the intellectual property rights of Chuy's and third parties.
• Comply with all applicable laws regarding online conduct and acceptable content.

4.2 Prohibited Activities

You expressly agree not to engage in any of the following prohibited activities:

• Using the Website or Services for any fraudulent, deceptive, or illegal purpose.
• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with any person or entity.
• Attempting to gain unauthorized access to our systems, networks, or databases.
• Transmitting any viruses, malware, ransomware, or other harmful or disruptive computer code through the Website.
• Using automated tools, bots, scrapers, crawlers, or other unauthorized means to access or collect data from our Website without our express written consent.
• Interfering with or disrupting the integrity, security, or performance of our Website or servers.
• Engaging in any activity that could damage, overload, or impair our infrastructure or the experience of other users.
• Posting, transmitting, or distributing any content that is unlawful, defamatory, obscene, pornographic, invasive of privacy, or otherwise objectionable.
• Reverse engineering, decompiling, disassembling, or attempting to derive the source code of our software or proprietary systems.
• Using our Website or Services to send unsolicited commercial communications (spam).
• Reselling or commercially exploiting any part of our Services without our prior written consent.
• Placing fraudulent, fictitious, or excessive orders with the intent to harm our business operations.
• Circumventing or disabling any technological protection measures or security features of our Website.
• Collecting or harvesting personal data about other users without their consent.

Violation of any of the above prohibited activities may result in immediate termination of your account and access to our Services, and may expose you to civil and/or criminal liability under applicable federal and state laws, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and the CAN-SPAM Act (15 U.S.C. § 7701 et seq.).

5. Intellectual Property Rights

All content, materials, and elements on the Website, including but not limited to text, graphics, logos, images, photographs, video and audio clips, data compilations, software, trademarks, service marks, trade names, and the overall design and layout of the Website (collectively, "Intellectual Property"), are owned by or licensed to Chuy's and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and the Lanham Act (15 U.S.C. § 1051 et seq.).

The name "Chuy's," our logos, and all related product and service names, designs, and slogans are trademarks or service marks of Chuy's. You are not permitted to use any of our marks without our prior written permission. All goodwill generated from the use of our trademarks inures solely to our benefit.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Website for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, publicly display, or publicly perform any content from our Website.
• Modify or create derivative works based on our Website or its content.
• Use any data mining, robots, or similar data gathering and extraction tools.
• Download, copy, or retain any significant portion of our Website content for commercial purposes.

Any unauthorized use of our Intellectual Property terminates the license granted herein and may constitute infringement of our intellectual property rights, exposing you to legal liability. We reserve all rights not expressly granted in these Terms.

If you believe that any content on our Website infringes upon your copyright, please contact us pursuant to the Digital Millennium Copyright Act (DMCA) at [email protected] with a detailed description of the alleged infringement.

6. Food Ordering, Payment Terms, and Pricing

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase our food and beverage products at the prices listed at the time of your order. All orders are subject to acceptance by Chuy's. We reserve the right to refuse or cancel any order at our discretion, including orders where we believe there is an error in pricing, description, or availability.

You will receive an order confirmation via email upon successful placement of an order. This confirmation constitutes our acceptance of your order.

6.2 Pricing and Fees

All prices listed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Prices displayed are exclusive of applicable sales taxes, delivery fees, service charges, and gratuity, unless otherwise stated. Any applicable taxes and fees will be clearly disclosed at checkout before you complete your purchase.

6.3 Payment Methods

We accept the following forms of payment:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Digital wallets (as applicable and available)
• Chuy's Gift Cards
• Other payment methods as indicated on our Website

By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order, including taxes and applicable fees.

6.4 Refunds and Cancellations

Once an order has been confirmed and is being prepared, it may not be possible to cancel or modify the order. If you have concerns about your order, please contact us immediately at [email protected]. Refunds will be issued at our discretion and in accordance with our Refund Policy. We are not responsible for errors made by you when placing an order.

6.5 Allergen and Dietary Information

We make reasonable efforts to provide accurate allergen and nutritional information on our Website. However, our food is prepared in facilities that handle common allergens including gluten, nuts, dairy, eggs, soy, and shellfish. We cannot guarantee that cross-contamination will not occur. If you have severe allergies or dietary restrictions, please contact us directly before placing an order.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Chuy's, including third-party delivery platforms, payment processors, and social media platforms. These links are provided for your convenience only.

Chuy's has no control over, and assumes no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party websites you visit. Your access to and use of third-party websites is at your own risk and subject to the terms and conditions of those websites.

The inclusion of any link on our Website does not imply our endorsement, approval, or sponsorship of the linked website or its content.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CHUY'S EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE WEBSITE, INCLUDING MENU DESCRIPTIONS, PRICING, NUTRITIONAL INFORMATION, AND ALLERGEN DATA.
• WARRANTIES THAT ANY DEFECTS OR ERRORS IN THE WEBSITE WILL BE CORRECTED.
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM YOUR USE OF THE SERVICES.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you in its entirety. In such jurisdictions, our warranties are limited to the maximum extent permitted by applicable law.

We do not warrant or make any representations regarding the use or results of the use of the materials in this Website in terms of their correctness, accuracy, reliability, or otherwise.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL CHUY'S, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL.
• COST OF SUBSTITUTE GOODS OR SERVICES.
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE.
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.
• ANY OTHER DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE OUR WEBSITE OR SERVICES.

THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CHUY'S HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IN ANY CASE, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CHUY'S IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such states, our liability shall be limited to the greatest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Chuy's and its officers, directors, employees, agents, licensors, suppliers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and attorneys' fees arising out of or relating to:

• Your access to or use of our Website or Services.
• Your violation of these Terms of Service.
• Your violation of any applicable federal, state, or local law or regulation.
• Your violation of any rights of a third party, including intellectual property rights or privacy rights.
• Any content you submit, post, transmit, or otherwise make available through our Website.
• Your negligence, willful misconduct, or fraudulent activity.
• Any dispute between you and another user of our Services or a third party.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any matter without our prior written consent. We will make reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or related to these Terms, your use of our Website or Services, or the relationship between you and Chuy's shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which our principal place of business is located, without giving effect to any choice or conflict of law provisions.

To the extent that any dispute is not subject to arbitration as provided below, you agree to submit to the personal and exclusive jurisdiction of the federal and state courts located within the United States for the resolution of any disputes arising from or relating to these Terms or your use of our Services.

Our Services are operated from within the United States. We make no representation that our Services are appropriate or available in other locations. If you access our Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

These Terms shall be interpreted in accordance with applicable consumer protection laws of the United States, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive acts or practices in commerce. Where applicable, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) may apply to residents of California.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our Services informally by contacting us first at [email protected]. We will make good-faith efforts to resolve the matter within thirty (30) days of receiving your complaint. If the dispute cannot be resolved informally within this period, either party may pursue formal dispute resolution as described below.

12.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes that qualify for small claims court, all disputes arising out of or related to these Terms or your use of our Services that cannot be resolved informally shall be resolved through binding individual arbitration administered by a nationally recognized arbitration organization in the United States, such as the American Arbitration Association (AAA), in accordance with its Consumer Arbitration Rules then in effect.

The arbitration shall be conducted in English. The arbitrator shall have the authority to award any relief that a court of competent jurisdiction could award, including injunctive relief and attorneys' fees where authorized by law. The arbitrator's decision shall be final and binding on both parties.

12.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ALL DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY AND NOT AS PART OF ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

12.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or other proprietary rights.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Website or Services. We reserve the right, in our sole discretion, to:

• Suspend or terminate your account and access to our Services at any time, with or without cause, and with or without notice.
• Remove or disable access to any content or materials that we determine, in our sole discretion, violate these Terms or applicable law.
• Refuse service to any person or entity for any reason not prohibited by applicable law.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use our Services will immediately cease.

The following sections of these Terms shall survive termination and continue in full force: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination.

We shall not be liable to you or any third party for any termination of your access to our Services, provided such termination is not in violation of applicable law.

14. Changes to Terms of Service

Chuy's reserves the right to modify, update, or replace these Terms of Service at any time in our sole discretion. We will notify you of material changes by:

• Posting the updated Terms on our Website at newchuys.click with a revised "Last Updated" date.
• Sending an email notification to the email address associated with your account (where applicable).
• Displaying a prominent notice on our Website homepage or at login.

Your continued use of our Website or Services after any such changes constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of our Website and Services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. The date of the most recent revision will always be noted at the top of this page.

15. Electronic Communications and Consent

By using our Website and Services, you consent to receive electronic communications from us. These communications may include notices about your account, order confirmations, promotional materials, and information concerning or related to our Services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Where required by applicable law, including the CAN-SPAM Act, we will provide you with the ability to opt out of marketing communications. You may unsubscribe from promotional emails at any time by following the unsubscribe link in the email or by contacting us at [email protected].

16. Force Majeure

Chuy's shall not be liable for any failure or delay in performance of its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, fire, flood, war, terrorism, civil unrest, governmental actions, labor disputes, supply chain disruptions, power outages, internet failures, or any other event beyond our reasonable control (each a "Force Majeure Event").

In the event of a Force Majeure Event, we will make reasonable efforts to notify you and to resume performance as soon as practicable. Our obligations under these Terms shall be suspended for the duration of the Force Majeure Event.

17. Accessibility

Chuy's is committed to ensuring that our Website and Services are accessible to individuals with disabilities in accordance with applicable law, including the Americans with Disabilities Act (ADA) and relevant Web Content Accessibility Guidelines (WCAG). If you experience any difficulty accessing our Website or Services due to a disability, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

18. Privacy and Data Protection

Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our Website and Services.

We comply with applicable U.S. federal and state privacy laws, including the Federal Trade Commission Act (FTC Act) with respect to unfair or deceptive data practices, and the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) for California residents, which provides certain rights regarding your personal information, including the right to know, delete, correct, and opt-out of the sale of personal data.

By using our Services, you consent to our collection and use of your personal information as described in our Privacy Policy.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by us on the Website, constitute the entire agreement between you and Chuy's with respect to your use of the Website and Services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings between you and Chuy's with respect to the subject matter herein.

No waiver by Chuy's of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or any other term, and any failure of Chuy's to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, the invalidity, illegality, or unenforceability of such provision shall not affect the validity or enforceability of any other provision of these Terms. The invalid, illegal, or unenforceable provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

In such cases, the court or arbitrator is authorized to modify the offending provision to the minimum extent necessary to make it valid and enforceable, while preserving the intent of the parties as originally expressed in these Terms.

21. No Waiver

No failure or delay by Chuy's to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

22. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without such consent shall be null and void. Chuy's may freely assign these Terms and any rights hereunder without restriction or notice to you. These Terms shall be binding upon and inure to the benefit of the parties and their respective heirs, successors, and permitted assigns.

23. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, or if you wish to report a violation of these Terms, please contact us using the following information:

We aim to respond to all inquiries within five (5) business days. For urgent matters related to orders, please contact us via email with "URGENT" in the subject line.